Head of IT. IT Jobs in Kenya

The Head of IT sets the technical vision and owns end-to-end delivery of secure, reliable, and scalable technology services across the organisation’s 15-country footprint. The role spans on-prem and cloud infrastructure, enterprise networking, call-centre platforms, and a rapidly evolving cybersecurity landscape.
You will lead a multidisciplinary team, manage critical vendors and MNO integrations, and partner with Product, CX, and Finance to ensure that information technology accelerates business outcomes at optimal cost and risk.

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Duties and Responsibilities

Strategy & Governance

• Define a 3-year IT strategy and annual roadmaps aligned with business OKRs.
• Maintain and enforce IT policies, standards, and ISO 27001-aligned controls.
• Own IT budget, cost optimisation, and KPI reporting.

Cybersecurity Leadership

• Serve as primary security officer for infrastructure and data assets.
• Lead continuous threat-modelling, vulnerability management, and SOC operations.
• Oversee incident response and BCP/DR testing across all markets.

Cloud & Infrastructure

• Architect and operate hybrid setups on AWS/Azure plus regional colos.
• Drive IaC, CI/CD, and automated patching; enforce SRE/DevOps best practices.
• Ensure high availability (≥ 99.9%) for core platforms, IoT backends, and BI stacks.

Networking

• Design and manage MPLS, SD-WAN, VPN, and Wi-Fi across offices, factories, and distributed call centres.
• Optimise bandwidth and QoS for voice, video, and data traffic.

Call centre & Telephony systems

• Own Ameyo cloud contact centre and all MNO SIP/PRI integrations.
• Integrate IVR, dialer, WhatsApp, and CRM for omnichannel CX.
• Monitor CTI performance and call-quality analytics; lead roll-outs or centralisation initiatives.

Vendor & Contract Management

• Negotiate SLAs with MNOs, ISPs, MSPs, and SaaS providers
• Oversee third-party risk assessment and license compliance

People Leadership

• Build, coach and retain high high-performing 30-plus person IT organisation
• Implement skill matrices, career paths and agile work practices

Compliance & Audit

• Ensure adherence to data protection laws (GDPR equivalents) and local telecom regulations
• Act as IT Lead during internal/external audits

Skills and Experience

• Bachelor’s in Computer Science, Information Systems, or related field (Master’s a plus).
• 10+ years in IT, with 5+ years leading multi-country infrastructure and security teams.
• Proven delivery of high-availability cloud and on-prem environments at scale (> 1 M users/transactions monthly).
• Hands-on management of enterprise contact-centre platforms (e.g., Ameyo, Genesys, Five9) and telco integrations.
• Deep knowledge of AWS and/or Azure architecture, IaC (Terraform/CloudFormation), Kubernetes, CI/CD.
• Enterprise networking (BGP, OSPF, MPLS/SD-WAN, Fortinet/Cisco/Juniper).
• Security frameworks (NIST, ISO 27001), SIEM/SOAR, EDR, zero‑trust design.
• Voice technologies: SIP trunking, WebRTC, QoS, codec optimisation.
• Strong proficiency with ITSM/ITIL toolsets and asset/CMDB management.
• CISSP
• CISM
• CCSP
• AWS Solutions Architect Pro
• Azure AZ‑305
• CCNP/CCIE
• ITIL v4 MP

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How to Apply

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