About the Role

The Human Resources Manager will lead and manage all HR functions, ensuring the attraction, development, and retention of high-performing talent within a dynamic hospitality environment. This role is critical in building a strong service culture, driving employee engagement, and aligning HR practices with operational excellence and guest experience standards.

Key Responsibilities

Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment for hospitality roles including front office, housekeeping, food & beverage, and guest experience.
• Develop workforce plans aligned to occupancy levels and business demand.
• Ensure timely hiring of skilled and service-oriented staff.
• Strengthen employer branding to attract top hospitality talent.

Employee Relations & Engagement

• Act as a trusted advisor to management and staff on HR matters.
• Foster a positive, inclusive, and high-performance work culture.
• Manage employee relations issues with professionalism and fairness.
• Drive employee engagement initiatives and retention strategies.

Performance Management & Training

• Implement and manage performance appraisal systems aligned with service excellence standards.
• Identify training needs and coordinate learning programs in customer service, hospitality standards, and leadership.
• Support department heads in coaching and developing their teams.

HR Operations & Compliance

• Ensure compliance with Kenyan labour laws and hospitality industry regulations.
• Oversee payroll inputs, employee records, contracts, and HR documentation.
• Maintain HR policies and ensure consistent application across departments.

Culture & Service Excellence

• Champion a strong guest-centric culture across all teams.
• Align HR practices with the organization’s hospitality standards and brand promise.
• Support initiatives that enhance service delivery and guest satisfaction.

Requirements

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Higher Diploma in HR IHRM or equivalent certification
• Minimum 5–7 years’ HR experience, with at least 3 years in hospitality hotel, lodge, or serviced apartments
• Strong understanding of labour laws and HR best practices in Kenya
• Experience managing diverse teams in a fast-paced service environment

Key Competencies

• Strong interpersonal and communication skills
• High emotional intelligence and conflict resolution ability
• Proactive, solution-oriented mindset
• Ability to influence and build relationships across all levels
• Strong organizational and multitasking skills
• Passion for people development and service excellence