What you will do:

Chain of Custody & Device Accountability

Track and document the end-to-end movement of devices from customer handover through to the service provider.
Ensure accurate logging of IMEI/serial numbers at every transfer point.
Maintain clear audit trails for all devices handled, ensuring zero gaps in custody.

Device Processing & Quality Control

Perform device flashing, grading, and functional verification in line with company standards.
Confirm device condition and specifications match intake records before processing.
Flag and escalate inconsistencies or suspicious device alterations.

Inventory & Stock Reconciliation

Conduct daily and periodic stock reconciliations between physical devices and system records.
Investigate stock variances, shortages, or mismatches promptly.
Prepare discrepancy reports and support resolution actions.

Anti-Fraud & Risk Control

Implement and adhere to anti-fraud controls across device handling and storage.
Identify red flags such as IMEI duplication, device swaps, or unauthorized movement.
Support internal audits and investigations related to stock integrity.

Systems & Documentation

Cross-Functional Coordination

Liaise with customer service, logistics, and warehouse teams to ensure seamless handovers.
Escalate operational risks or process gaps to management with recommendations

What you will need:

Minimum of three 3 years’ experience in a similar operational environment, such as device processing, inventory control, refurbishment, or operations-heavy roles.
Diploma or Bachelor’s degree in any relevant field e.g. Information Systems, IT, Business Operations,or related disciplines.
Strong systems and technology orientation, with the ability to learn new tools and platforms quickly.
High level of digital literacy, including basic data entry, device identification, and system navigation.
Technical competencies related to device processing, flashing, and grading are trainable on the job.