SPECIFIC RESPONSIBILITIES

Developing and implementing membership recruitment strategies;
Overseeing development of membership quality services and delivery to enhance loyalty, retention, and growth
Ensuring growth in membership base and respective incomes
Coordinating ISK Membership Chapter Programmes and outreach operations;
Identifying and developing promotional avenues to raise awareness of the Institution;
Innovate and implement strategies for enhanced customer service to members;
Carrying out membership satisfaction surveys and/or needs assessment for members in liaison with relevant departments and identifying the right services for members satisfaction
Carrying out research in liaison with the Research department to identify emerging trends in membership services;
Handling Membership complaints and disciplinary issues in liaison with Professional Practice and Ethics Committee;
Support the issuance of membership certificates and certificate of good standing;
Developing and implementing members’ welfare programmes and activities;
Maintaining an updated members database and support to ensure timely subscriptions payments and arrears clearance; and
Performing any other lawful duties as may be assigned.

JOB SPECIFICATIONS

Qualifications

A Degree in Land Surveying Geospatial/Geomatics Engineering, Real Estate, Land Administration, Education, or related fields from a recognized University;
A post graduate Diploma in Business Administration, communication or marketing is an added advantage;
Being a current active member of ISK or any other professional organization will be an added advantage;
IT proficiency in use of MS Word, Excel, Access, Power-point, and e-mail; and
Seven years’ experience in a similar position in a similar organization.

Key competencies