Qualifications

• Bachelor's degree or Diploma in Tourism, Hospitality, or a related field.
• 1-3 years of experience in reservations for a safari tour company and tour operations.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with booking systems. Attention to deatail, multitasking ability, and customer-first approach.
• Knowledge of East Africa destinations is a plus.

Key Responsibilities

• Process and confirm reservations for flights, hotels, and activities.
• Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.
• Issue hotel vouchers, itineraries, quotations, invoices, and booking confirmations.
• Assist the sales team in creating itineraries based on client needs.
• Address booking changes, cancellations, special requests, and emergency support.
• Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.
• Keep up-to-date digital and physical files for all reservations and related documents.
• Monitor service standards, gather feedback, and help improve the process.
• Support training of interns and team members; attend FAM trips and share destination insights.