KUPA Kenya is the leading welfare organization in Kenya offering compassion and peace of mind to her members through provision of last expense services.

We are seeking to recruit a self-driven and result-oriented individuals for the position of Unit Manager. The positions are based in Siaya, Uriri and Kisii Towns.

Position Summary:

• The position is responsible for overseeing and managing sales activities, customer service, performance and administration of the unit office.

Key responsibilities:

• Lead and manage sales and customer service teams, providing guidance, coaching, and mentoring as needed to meet and exceed set targets
• Develop and implement sales strategies and plans to achieve growth.
• Analyze market trends, competition, and customer needs to identify business opportunities
• Build and maintain strong customer relationships to ensure customer satisfaction and loyalty Respond to customer inquiries and resolve customer complaints
• Monitor daily, weekly and monthly sales performance, track sales metrics, and report on sales results
• Collaborate with other departments to align sales efforts and support overall business objectives
• Train and onboard new sales team members, providing them with the necessary knowledge and skills to succeed
• Identify areas for process improvement and implement solutions to enhance sales efficiency and effectiveness

Key requirements:

• Diploma or Degree in Business, Marketing or related field
• 3-5years proven experience in managing field teams, preferably in membership recruitment.
• Results oriented with a strong drive to achieve sales targets Demonstrated ability to lead and motivate a sales team
• Strong ability to analyze market trends and customer data
• Ability to use CRM software and sales tools
• Excellent communication and interpersonal skills
• Possessing a valid Certificate Of Proficiency COP will be an added advantage
• Previous experience in sales or insurance will be an added advantage